Complaints handling in hospitals: an empirical study of discrepancies between patients’ expectations and their experiences

E.M. van Sluijs, J. Legemaate, R.D. Friele

Research output: Contribution to journalArticleAcademicpeer-review

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Original languageUndefined/Unknown
Pages (from-to)199-199
JournalBMC Health Services Research
Volume2008
Issue number8
DOIs
Publication statusPublished - 2008

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