Persuasion Strategies for Reducing Refusal Rates in Telephone Surveys

Johannes H. Smit, Wil Dijkstra

Research output: Contribution to journalArticleAcademicpeer-review


The verbal interactions between interviewer and respondent of the introductory part of 85 telephone interviews were audiotaped and analyzed to investigate whether the respondent�s refusal or participation could be ascribed to differences in interviewing behavior. Content analysis showed that, among other things, refusing behavior appeared to depend on the kind of the requests made by the interviewer, and the amount of information provided by the interviewer.

Original languageEnglish
Pages (from-to)3-19
Number of pages17
JournalBulletin de Méthodologie Sociologique
Issue number1
Publication statusPublished - Dec 1991

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