TY - JOUR
T1 - The functions of adequate communication in the neonatal care unit
T2 - A systematic review and meta-synthesis of qualitative research
AU - Wreesmann, Willem-jan W.
AU - Lorié, Esther S.
AU - van Veenendaal, Nicole R.
AU - van Kempen, Anne A. M. W.
AU - Ket, Johannes C. F.
AU - Labrie, Nanon H. M.
PY - 2021/7/1
Y1 - 2021/7/1
N2 - Objective: To assess the main functions of parent-provider communication in the neonatal (intensive) care unit (NICU) and determine what adequate communication entails according to both parents and health professionals. Methods: A systematic review and meta-synthesis of qualitative research. PubMed, Ebsco/PsycINFO, Wiley/Cochrane Library, Ebsco/CINAHL, Clarivate Analytics/Web of Science Core Collection, and Elsevier/Scopus were searched in October-November 2019 for records on interpersonal communication between parents and providers in neonatal care. Title/abstract screening and full-text analysis were conducted by multiple, independent coders. Data from included articles were analyzed using deductive and inductive thematic analysis. Results: 43 records were included. Thematic analysis of data resulted in the development of the NICU Communication Framework, including four functions of communication (1. building/maintaining relationships, 2. exchanging information, 3. (sharing) decision-making, 4. enabling parent self-management) and five factors that contribute to adequate communication across these functions (topic, aims, location, route, design) and, thereby, to tailored parent-provider communication. Conclusion: The NICU Communication Framework fits with the goals of Family Integrated Care to encourage parent participation in infants’ care. This framework forms a first step towards the conceptualization of (adequate) communication in NICU settings. Practice implications: Findings can be used to improve NICU communication in practice, in particular through the mnemonic TAILORED.
AB - Objective: To assess the main functions of parent-provider communication in the neonatal (intensive) care unit (NICU) and determine what adequate communication entails according to both parents and health professionals. Methods: A systematic review and meta-synthesis of qualitative research. PubMed, Ebsco/PsycINFO, Wiley/Cochrane Library, Ebsco/CINAHL, Clarivate Analytics/Web of Science Core Collection, and Elsevier/Scopus were searched in October-November 2019 for records on interpersonal communication between parents and providers in neonatal care. Title/abstract screening and full-text analysis were conducted by multiple, independent coders. Data from included articles were analyzed using deductive and inductive thematic analysis. Results: 43 records were included. Thematic analysis of data resulted in the development of the NICU Communication Framework, including four functions of communication (1. building/maintaining relationships, 2. exchanging information, 3. (sharing) decision-making, 4. enabling parent self-management) and five factors that contribute to adequate communication across these functions (topic, aims, location, route, design) and, thereby, to tailored parent-provider communication. Conclusion: The NICU Communication Framework fits with the goals of Family Integrated Care to encourage parent participation in infants’ care. This framework forms a first step towards the conceptualization of (adequate) communication in NICU settings. Practice implications: Findings can be used to improve NICU communication in practice, in particular through the mnemonic TAILORED.
UR - https://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85099116504&origin=inward
UR - https://www.ncbi.nlm.nih.gov/pubmed/33341329
U2 - 10.1016/j.pec.2020.11.029
DO - 10.1016/j.pec.2020.11.029
M3 - Review article
C2 - 33341329
SN - 0738-3991
VL - 104
SP - 1505
EP - 1517
JO - Patient Education and Counseling
JF - Patient Education and Counseling
IS - 7
ER -